Help Desk Boot Camp

Presenter(s): 
Viet Pham

This session will describe how UNCW reduced the time for a new student worker to be self-sufficient from 6 months to one month and raised the common level of knowledge for all student employees in the Technology Assistance Center (TAC).

Topics:

  • Building the course for the boot camp
  • How to get the most out of your training time
  • Keeping the students engaged
  • Benefits

Audience

Experience level: 
Intermediate
Track: 
Leadership and Management

Schedule info

Time slot: 
2 November 10:45 - 11:45
Room: 
Breakout Room - D